Service

Service is a brand strength and commitment for Zeniya. With solid Strength, Jiangsu Zeniya Refrigeration & Air Condition Equipment Co., Ltd can provide pre-sale, sales and after-sales service during the product lifetime. Zeniya will try our best to serve costomers heart and soul.  We insists customer is supreme. Zeniya gradually sets up an excellent global service system.

 

Pre-sale Service

Before the project, Zeniya takes an active to communicate with purchaser and design institutes, so that Zeniya can provide accurante technical documents. What’s more, Zeniya can offer detailed technical consult and service.

Zeniya can send project designer to do field survey on site. As a result Zeniya can know their demands. Zeniya can offer detailed technical consult and service.

Zeniya delivers technical disclosure to users and provides approval documents and drawings timely. Zeniya will also arrange some effective technical training.

 

Pre-sale Service of System Design

Through pre-sales service, we will provide you:

Detailed AC load calculation, proper type choosing

Proper AC duct arrangement, AC water system principle diagram

Professional pre-sales technical technical consultancy and agreement diagram

Professional pre-sales technical consultancy and agreement negotiation

 

Please Contact Pre-sales:

Luca Zhang

HP:+86 138 5269 9982

Email: luca.zhang @zeniya-hvac.com

Choity Lou

HP:+86 177 1756 1264

Email: choity@zeniya-hvac.com

 

Pre-sale Service of Custom-made Equipments 

Through pre-sales service, we will provide you:

Professional products advertisement and promotion

Professional pre-sales technical consultancy and agreement negotiation

The Technical specification of the products and tender

 

In-sale Service

During in-sale service, we will arrange process control, installation guidance, technical training, commissioning and other service to ensure the products quality.

 

Process Control

During the process of assembly, we invite some technicians to test and inspect the produce process. On site, we can provide our drawings, inspection standard, test outline, process specification, technical specification, technical disclosure and other documents. We try to make sure every product qualified.

 

Installation Guidance

Zeniya will inform users of notice during installation. Zeniya will send technical engineers to do site installation guidance and help users solve various problem depending on users’ demands. Zeniya tries to install well at the first time.

 

Technical Training

Zeniya will arrange some technical and theoretical training for users for better and easier operation & maintenance . In addition, Zeniya will provide users with training materials and VCDs for nomal study. When commissioning, Zeniya can teach users some operation skills.

 

Commissioning

After installed, if user agrees, Zeniya will prepare all tools and gauges for commissioning. Zeniya will send technical engineer to do site commissioning to ensure the stable operation of units.

 

After-sale Service

If you have any problems, please contact us. We will response in 12 hours.

 

After-sale Service Team

After-sale Service Team is composed of 10 technicians,installation men and engineers. Most service men are college school graduates with more than 5-years experience. They can find the failure cause of each type air conditioning and refrigeration plant in a short time.

 

After-sale Service Guarantee

Zeniya will responsible for the cost of repair, exchange and return for the products within 18 months after delivery except human failure.

Human failure within guarantee period, Zeniya can offer some technical assistance. Zeniya can provide all kinds of spare parts and tools and send them to destination.

We are to response within 48 hours if we receive any demands. After-sales department will send skilled and specialized person to the place where needed to provide high-quality service.

If accessory needs exchanging, Zeniya will offer them and charge for the original cost.

 

Guarantee Periods

For long-term safe and reliable operation, Zeniya offers one year guarantee period after delivery and can offer technician and technical and technical assistance for those projects all times.

 

Zeniya can offer technical and technical assistance for our products within guarantee periods.

Out of guarantee, Zeniya can send serviceman to test and inspect the units regularly and do a maintenance every year.

All the spare parts and wore parts can enjoy a discount all its life.

Zeniya is willing to give some useful advices on other company’s products maintenance to ensure normal operation.

 

 


INQUIRY NOW
  • * CAPTCHA: Please select the Flag